With Quickbase you can use an instance separate from the Quickbase US instance for your data residency concerns. For example, if your data needs to meet an EU data residency, you could use the Quickbase EU instance. This article discusses the instances currently available at Quickbase.
Quickbase EU
If you just need GDPR (General Data Protection Regulation) compliance, use Quickbase US because it is GDPR compliant, since GDPR compliance does not require data to be resident (stored on disk) in the EU.
If you have a specific regulatory requirement aside from GDPR, or a strong business preference to have your data resident in the EU, consider Quickbase EU, but first talk to your account representative to make sure that Quickbase US can't meet your needs.
We cannot provide a legal opinion on the appropriateness of Quickbase for your use case, but can explain Quickbase's attestations.
If you decide that you need Quickbase EU, remember that Quickbase EU is completely independent of Quickbase US. Applications, data, and accounts cannot be shared, moved, transferred, or copied between instances. Please read this article carefully and consult with your account representative with any questions.
Quickbase EU – the Basics
The EU instance has a different Domain Name (i.e., customer.quickbase.eu) and is entirely Hosted in EU - Amazon AWS in Europe-Frankfurt Region and Google GCP (for Pipelines) in Europe-Belgium Region. Note that all emails come from notify@quickbase.eu
This instance can be used for new accounts and customers who do not yet have Quickbase applications.
Hosting and Security
Quickbase EU meets the same stringent security, availability, and compliance standards as Quickbase US as outlined in our Trust Center.
- Meets the same rigorous controls and standards as US instance. See Trust Center and Security and Compliance for more details.
- Availability and uptime is reported out on https://service.quickbase.com/. Users will see which instance is affected.
- The same sub-processors are used as in Quickbase US. Learn more on our sub-processors page.
Capabilities
- With some exceptions, Quickbase EU has most of the same publicly supported features as Quickbase US that are Generally Available (GA). GA of a new feature in Quickbase EU may trail up to one (1) month Quickbase US. Some new features, beta programs, and feature retirements may be deployed at different times across both instances.
- New features and bug fixes are typically done within one (1) business day of Quickbase US. Security patching is done on the same cadence as the Quickbase US with all security SLAs still respected.
- Extensibility:
- XML APIs are available within an application or account, and simply have a different URL suffix. Instead of:
acme.quickbase.com/db/abcdefgh?a=api_addrecord
reference:acme.quickbase.eu/db/abcdefgh?a=api_addrecor - RESTful APIs available at https://developer.quickbase.eu
- XML APIs are available within an application or account, and simply have a different URL suffix. Instead of:
- Exchange:
- Assets are not updated in the legacy Exchange in Quickbase EU.
- Resources including formulas and JINJA snippets are published at the same time to Quickbase EU as to US.
- International Support:
- Quickbase EU has the same international support as Quickbase US. Note that all realms and applications will always use UTF-8 in Quickbase EU, and this cannot be disabled.
- Quickbase’s international support can be reviewed in this help article.
- Pipelines:
- The Quickbase channel within Pipelines automatically connects to Quickbase US or Quickbase EU, as needed.
- 3rd-party channels connect to the US version of the 3rd-party SaaS unless otherwise noted.
- The Quickbase channel can only communicate with its respective instance. This means that you can't try and use the Quickbase channel to go from quickbase.eu to quickbase.com.
- Fastfield:
- Fastfield is currently hosted in the US but can integrate with either Quickbase US or Quickbase EU.
Management
To meet the highest standards of security and privacy, Quickbase US and Quickbase EU are 100% independent from each other.
- Users and accounts cannot be shared. They are managed separately. I.e., a user registered in Quickbase US needs to register separately in Quickbase EU.
- Accounts, applications, and billing entitlements cannot be shared between instances.
- There is no method or support for transferring accounts, applications, data, or users between instances.
- Quickbase EU accounts must be configured by Quickbase staff.
Additional Services
- Website, Community and Help
- All additional supporting services and websites are hosted in the US and are not connected to the core Quickbase Platform beyond authentication (i.e., no data is transmitted).
- Links presented on Help and our corporate website (www.quickbase.com) will point to Quickbase US
- Logging into the Quickbase Community requires registration with Quickbase US, but you do not need to have a paid account or active applications.
- Support
- Quickbase Technical Support provides the same level of support and response times for Quickbase EU customers as Quickbase US.
- Support tickets can be submitted from within Quickbase EU (learn how in our help article), or from our US website if you're having trouble accessing Quickbase. Quickbase Technical Support personnel in the US may still be providing 24/7 support and have access to your realm if invited by you.
- Trials
- Trials are not available in Quickbase EU.