Quickbase Pipelines Agent FAQs and Troubleshooting

I’m getting a TCP timeout error when I’m trying to install and successfully connect the Agent. I checked the Agent’s logs in the Quickbase Pipelines Agent folder and it said something about a 'TCP error 10060'. What is going on?

This likely indicates a TCP timeout error. TCP error 10060 happens when packets are dropped, rather than denied. This is likely an issue at the your network firewall layer. Troubleshoot by checking for following:

• Check if the firewall on the machine where you installed the agent client is installed is configured properly, that is, allowing HTTPS connections, outbound traffic, etc. Your firewall should be configured to allows the Pipelines Agent Client to make outbound TCP connections to TCP port 5555 and HTTP port 443. The Pipelines Agent Client is installed as a Windows Service under the name QuickbasePipelinesAgentService, so it may be worth checking out if specifically this service has proper rules configured for it in the firewall.
• Then check is to see if https://www.pipelines.quickbase.com/api/agent_config can be reached from the browser on the same machine where you installed the agent. If you can reach this page, this again could indicate an issue with your local Firewall.

There is a Log file that is automatically installed when you configure the Agent on your machine/server. It is located in the C drive, in the “Programs” folder, and then there is a text file with the “Quickbase Pipelines Agent” folder named “Logs”