Get help from Quickbase Technical Support

Quickbase Technical Support hours of operation are Monday - Friday 7:00 AM – 8:00 PM, US Eastern time.

In this article:

• Open a new support case
• Manage an existing support case

Open a new support case

To submit a new support case:

1. Select the help button on the global bar near your username. Then select Open new support case.

   

    You can bookmark the New Case dialog at: https://target_domain/qb/support/NewCase

   Replace target_domain with your account's domain (for example, mydomain.quickbase.com).

2. Enter a subject that describes your issue.
3. Fill out the Details section by explaining the issue you’d like help with. To expedite your ticket and ensure the best experience with our Technical Support Team, include as much of the following details as possible:

• • Account number
  • App(s) affected (by app ID or link)
  • Tables affected (by table ID or link) (if applicable)
  • Pipeline ID and CSR access code (if applicable)
  • Exact text of any errors (or upload a screenshot)
  • Link to the relevant area of the issue (for example, a link to the report, notification, or record).
  • Time(s) when the issue was encountered
  • Your level of access (do you have Administrator level access or can it be gained?)
  • Who the issue affects (all users or specific users)
    • If specific, list users by email or affected roles
  • Any troubleshooting steps already taken

4. Choose the issue type, level of impact, and your preferred method of contact.
5. To attach any screenshots or videos of the behavior, select Upload Files or drop your files on the page.
6. Select Create Case  to submit your case.

After creating a case, the case number, status, and other details appear on the same page in the Details section. You will also receive an email confirmation with your case details. You will be contacted by your preferred contact method as soon as possible.

Manage an existing support case

To find and update an existing case:

1. Select the help button on the global bar near your username. Then select Manage support cases.

   

   You can also bookmark the Manage Support Cases page at: https://target_domain/qb/support/ListCases

   Replace target_domain with your account's domain (for example, mydomain.quickbase.com).

2. Select a case. By default, open cases are listed in order by date, before closed cases.
   You can also search your cases using the search box under the page title. Searches can find a case by number, subject, or details, but not activities.
3. Select Upload Files to add any attachments to your case. You can add a maximum of 10 attachments to a support case. Each attachment can be up to 2GB in size.
4. Use the Feed tab to see the latest activity on your case and to communicate with your Quickbase Technical Support representative.