If you or your users aren’t receiving some or all emails from the Quickbase platform, follow these steps to identify and resolve the issue.
Some steps may require assistance from your IT department or administrator.
1. Check your spam or junk folder
Occasionally, Quickbase emails may be flagged as spam. Look in your spam or junk folder and mark messages from Quickbase as Not Spam or add notify@quickbase.com (or notify@quickbase.eu for EU customers) to your contacts to prevent this in the future.
2. Make sure your inbox isn’t full
Email providers often limit the amount of mail you can receive or store. If your inbox is full or over quota, new messages may be blocked. Clear space or contact your IT team or mailbox provider for assistance.
3. Check for typos in your email address
Verify that your email address is spelled correctly in your account settings or any notification configurations. If you’re only missing specific messages, the address may be entered incorrectly in a particular notification or workflow.
4. Verify that the email address is active
Depending on your environment’s configuration and processes, users may be provisioned into Quickbase (for example, through SCIM provisioning or manual account creation) before their mailbox has been created or activated by your IT team.
If notifications are sent during this time, they may bounce and cause the user to be automatically added to the suppression list because the mailbox doesn’t exist or isn’t ready to accept emails yet.
Verify with your IT team that the user’s mailbox is active and accepting mail, then follow the steps to remove blocked users from the suppression list.
To prevent this in the future, delay provisioning users or adding new users to apps with active notifications until their mailbox is confirmed to be ready.
5. Ensure Quickbase is not blocked or filtered
Some mail systems restrict or filter messages from unknown senders. Ask your IT team to allowlist the following domains and addresses:
- quickbase.com (“From” Header)
- qbmailbounces.quickbase.com (“Return-Path” Header)
- notify@quickbase.com
Customers using the Quickbase EU instance (quickbase.eu) should allow the following:
- quickbase.eu (“From” Header)
- qbmailbounces.quickbase.eu (“Return-Path” Header)
- notify@quickbase.eu
6. Check the service page for any disruptions
Visit the Quickbase service page to see if any maintenance events or service outages occurred during the time you expected to receive emails.
7. Remove blocked users from suppression list
If a recipient has previously marked Quickbase emails as spam, unsubscribed from emails, or their mailbox has repeatedly rejected messages, their address may be automatically added to our suppression list. Suppressed addresses will no longer receive emails from the Quickbase platform until removed.
- If the user's email address uses a company registered domain: Realm admins can remove the user from the suppression list from the Admin Console. Learn more about managing the suppression list.
- If the user’s email address is from an external or unregistered domain: Contact Quickbase Support for help removing them from the suppression list.