This topic refers to functionality that is only available to accounts on the Business-level or above plans. If you do not see the functionality described here, either your account or realm has not been configured to show it, or your account is not on one of those plans.
Quickbase users normally contact Quickbase Technical Support when they need to reset their security question. The most common scenario is that the user has chosen to reset their password, and forgotten their security question or its answer, which are required to reset the password.
However, to allow a user to regain access to the realm quickly, realm admins can perform this reset themselves without having to contact Quickbase Technical Support. They can send reset security questions using email directly to the users from the Users page of the Admin Console.
The reset password email and the Choose a New Password page both contain a link that the recipient can use to request the security question reset.
To allow account admins in your realm to reset the security question:
Contact Customer Support to request that your account admin(s) be allowed to reset the security question for users in your realm.
Register your company's email domain with Quickbase.
When you attempt to reset a user's security question, make sure that you are signed in to an account with an email address using that email domain.
Check the box on the realm Policies page that requires the user to provide the answer to their security question when they reset their password.
To define which account admins can reset the security question:
The Permissions page in the Admin Console contains a Receive security question reset requests column. Account administrators can turn on the toggle in the column to allow a user to receive emails requesting a reset.
Note This column will not appear if users in the realm are not required to answer their security question during password reset. This functionality is controlled by a checkbox on the realm Policies page.
To reset the security question for a user who has requested it:
Before you begin, make sure that you are signed in to Quickbase using an email address with an email domain your company has registered with Quickbase.
Normally, you would get an email requesting the reset. In that case, click the Reset Security Q&A link in the email to go to the Users page.
If you get the request in some other way, access the Account Summary page, then click the Users page.
Select the user you would like to affect by clicking anywhere on the user row.
You can only reset the security question for users in an email domain your company has registered with Quickbase.
Click the Reset security question button in the user details. (Note:This control will not appear if users are not required to answer their security question during password reset.)
The users you selected will receive an email telling them that the reset has happened. The next time they log in, they will be prompted to set a new security question and answer.
The email will also contain a link to reset their passwords, in case they need to do that as well. The link is valid for fifteen minutes.